Your orders are processed and shipped within 2 to 7 working days, depending on product availability and your location.
We currently only deliver within Switzerland, but we are working on expanding our delivery area in the near future.
A confirmation email is sent to you as soon as your order has been dispatched, with all the necessary tracking information.
a summary email is sent to you after the purchase.
our teams pack your order within 48 hours.
you receive a tracking number so you can check progress in real time.
your parcel arrives directly at the address indicated.
In the event of a delay or non-receipt of a parcel, our customer service team is on hand to resolve any concerns promptly.
If you are not satisfied with your purchase, you can return it within 14 days of receipt, provided it is unused and in its original packaging.
For any defective or damaged product, an exchange is possible by contacting us directly by email at:
Our team is here to support you with responsiveness and kindness.
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